Refund policy

Refund and Returns Policy

In case you are not fully satisfied with our product,  (or the Product is not as described,) you may return delivered physical Products within 30 days from the day of delivery. The products must be in their original packaging, are not damaged or in any other manner impacted. 


Returning Non-defective Products

To return a non-defective product, please follow these steps:

  1. Fill in the form: https://myreview.typeform.com/to/pkdBIDqq 

Our support will contact you after receiving the form with further instructions on how to return, as described below. 

To return the product:

The Product(s) must be packed and shipped in the original unaltered package securely. All Product accessories as purchased must be included in the parcel (you do not need to include the gel). 

The Product(s) must be shipped and handled at your expense (these expenses will not be refunded to you). US orders should be sent to address: CAPUTRON, 1 Ilene Court, Building 8 Unit Hillsborough NJ, 08844. All order orders should be send to Pulsetto at address Aludarių g. 3 Vilnius, 01113,  Republic of Lithuania, by a tracked method; the shipment must be paid in advance by you.

Please inform our support once you ship back the device, so we can process your refund faster. Otherwise, after we receive the returned Product in its original packaging, we will evaluate that the Product contains all accessories and is suitable for resale, and once confirmed, issue a refund. The refund will be made to the payment method through which you have purchased the Products.

Please note that customer support must be contacted within 30 days of delivery to ensure the product is eligible for a refund.

Reasons for which Pulsetto may refuse to issue a refund:

In case Pulsetto will find out that:

  •       The Product is not working due to any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship, such as improper use of the Product
  •       The Product is damaged, and the damage is caused by accident, abuse, misuse, liquid contact, fire, earthquake, or other external cause.
  •       The Product has Cosmetic damage, such as scratches and dents and due to which it is not possible to resell the Product as a new one.

The following are excluded from the refund sum and will not be refunded to you:

  •   Shipping and handling fee. 
  •       Your subscription fee.

In case you were not an original purchaser (e.g., you received the Product as a gift), please note that we can only make a refund to the original purchaser, to the bank account through which the purchase was made.

Returning Defective Products

 To return a defective Product for refund or replacement, please first fill out the following form: https://myreview.typeform.com/to/pkdBIDqq 

Second, please provide proof of the faulty device (photo/video/screenshot/screencast) of the device and/or the app, as well as a detailed description of what exactly isn’t working.

Once the form is filled in, our customer support will contact you within 24 hours after receiving the form (longer during busy periods). They will provide instructions on how to return the product. We may also provide you with a return label.

We request the Product(s) be packed and shipped in the original unaltered package securely. Once we receive the Product we will evaluate whether it is technically working or not and then 1) issue a refund or 2) send the replacement device (per our client’s choice). If a refund is selected, the refund will be made to the bank account through which you have purchased the Products within 30 days of receiving the returned Product. If a replacement is selected, our customer support will provide a timeline for when you will receive your replacement Product.