Customer support

We’re here to help! If you can’t find the information you’re looking for in the How To Videos or FAQs below, don’t stress! Just use the form at the bottom of the page to contact us directly. Our friendly, knowledgeable Customer Experience Team is happy to provide assistance.

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How to video series

Frequently asked questions

SHIPPING QUESTIONS

Shipping is projected to take 7-11 business days.
Please note that orders placed before 11 a.m. on business days will be dispatched the same day, while orders placed after 11 a.m. will be shipped the next day.
We try to fulfill your item within three weeks during delayed delivery periods.

Yes, you can try Pulsetto risk-free for 30 days, send it back in its original packaging and we’ll refund your purchase. If the device is damaged or not working properly, you change it while your membership is active. For more information read THIS.

If you are dissatisfied with your equipment, we will gladly provide a full refund and free return within the first 30 days after purchase (counted from when the device was confirmed to be shipped).
After the first month, we provide free returns on any Pulsetto devices purchased directly from our website and returned from countries where we operate.
To return your purchased equipment, please write an email to [email protected] to receive return labels and instructions on how to ship the device back.
If you’ve already done all of the above and are still waiting for a response, please double-check your spam mailbox folder. Email servers may filter our messages at times. If this is the case, please remove the spam label from the email (there usually is a button at the top of an email that allows it to be marked as Spam or Not spam). By designating our responses as Not spam, we will send future responses directly to your mailbox.

Pulsetto is currently only accessible in the United States.
We are currently working to make the device available in more countries. Please contact us for our newsletter at the bottom of this page to be notified when Pulsetto becomes available in your country.

GENERAL QUESTIONS

The device provided by Pulsetto is FCC certified. This means that Pulsetto is approved for well-being use and compliant with the strict laws of the Federal Communication Commission. 

The FCC certification ensures that:

  • Pulsetto is based on scientific evidence
  • The Pulsetto is safe to use

For additional information, please refer to disclaimer.
Pulsetto technology uses the lowest bluetooth energy ultra low radiofrequency energy (ULRE) – which safely passes into the body.

Yes. Because the software controls the device through Bluetooth, it is essential for Pulsetto to work. However, once the stimulation has begun, you are free to use your time as you see fit.We recommend that you remain calm for several minutes when utilizing the Pulsetto device. Some of our users enjoys listening to music or watching TV while they are stimulating with Pulsetto.

No. During stimulation sessions, we recommend that you sit comfortably in a chair or sofa. You can move around, but avoid any physical activity.

We recommend the first session for stress and anxiety within the first hour of getting out of bed, and the second session two hours before bed. In terms of sleeping. The application contains detailed information.

Numerous factors, such as sleep quality and skin sensitivity, can influence how you experience Pulsetto, and hence feelings may change across sessions.
You feel tingling sensation in your neck region. You can always adjust the intensity in the application settings. If you do not feel anything, follow video instruction here.

Within three to four weeks, 80% of Pulsetto users see a significant improvement in their stress and anxiety levels. The time required to observe a difference varies across individuals and spans from 1-2 days to 4-6 weeks.

TECHNICAL QUESTIONS

The Pulsetto device has a single button; pressing it powers the device on. If you keep the button down for three seconds, the device will turn off. In other circumstances, if it is not in use, it will automatically switch off after few minutes.

No. Pulsetto is pre-charged and has a battery life of approximately a week with daily use. When the indicator turns blinking green, you must recharge.

When plugged in for charging, the device cannot be used; this is a built-in safety feature. If the battery is low, you can charge it for several minutes and then go for a session.

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